The fingers merge or the heart never forms
This is the most common miss for every video model. The usual causes are a hand that is half out of frame, fingers already touching your body in the photo, or a sleeve covering the upper arm where the hand needs to land.
Use a photo where both hands are fully visible and away from your body, with short sleeves or bare arms and space around the elbow that will rise.
It does not look like me
Faces drift most when the face is small, turned away or in shadow. Pick a photo taken closer, facing the camera in even light, without sunglasses or a hand near the face. The generator invents the motion, so some frames always differ a little from the photo.
My arm looks bigger or smaller than it is
Models sometimes exaggerate the flex. A photo where the arm is clearly visible, rather than hidden by a baggy top, gives the model the real shape to follow. If a clip changes your body in a way you do not like, do not post it; try a clearer photo instead.
The render failed, was blocked or is taking long
A render that fails, or that the safety screen blocks, returns its credits to your balance automatically; you do not need to ask. Long waits usually mean a busy queue. The job keeps running if you close the tab, and the clip appears in My Creations when it is done.
Photos of minors, of more than one person, of public figures or with nudity are not allowed, and the safety screen may stop them before anything is charged.
I paid but cannot see my credits
Refresh the page while signed in with the same account you paid with. If the balance still has not changed after a few minutes, contact support with the email on the receipt and we will check the order.
Should I try again with the same photo?
Change something first. A new render is a new paid attempt and the same input often gives the same kind of mistake. Switch to a sharper waist-up shot, short sleeves and both hands in view, then render again.